At the start of the school year, as returning parents, older students or teachers will need to:
verify account information
change yours or your child's grade (also the school if your child attended a camp and received our lunch service in the summer)
re-enter CC info (we have a new payment processor, all old card info was deleted)
IF YOU ARE NEW WITH OKLA....... just create a new account
Step 2: Deposit money into the Organic Kids L.A. account.
New OR returning parents will need to make an initial deposit if your account is zero
Select Manual or Auto deposit
Make a minimum $25 deposit (or up to $1000) so your CC is set in the system
We recommend setting up AUTO DEPOSIT so the system does it for you
The amount chosen (Manual or Auto) can be changed at any time going forward. If it's at the end of the year and your future lunch orders are $14.25, you can select "other" and put in exactly $14.25.
Step 3: Place your orders.
*Think of your OKLA account like a checking account.*
The money in your OKLA account gets deducted on the same day the lunch is delivered NOT when you place your orders.
*When you place your first order, the size you choose will automatically be your default size.*
This changes every time you place a new order with a different size.
*When you order your first meal and choose your first daily treat (you have 4 different choices plus the option for no treat), that becomes your default for all orders going forward.*
But just like the choice of size, you can change on any future order if you like.
*Check your account in real time at any time* We send reminder emails on the weekends that are generated automatically early in the day - if they don't match what you think, just log into your account and see Order Lunch Calendar or Billing and Payment Page to see up to the minute status of your account/orders.
*I've looked everywhere - but I need HELP!*
We have lots of customer support people ready and willing to help. Our office hours are 6:30 am - 3 pm M-F. We also offer emergency support available throughout the week-end with response time between 2 and 24 hours. Emailing is the best way to insure the fastest response:[email protected]sla.com. You can call too (not the fastest way to get us but we will get back to you): 818-853-7250