FAQ
What is your environmental footprint?
We use mostly compostable and/or recyclable containers + eco-friendly cleaning products in our kitchen. This is an ongoing process.
Talk about your food quality
Using the highest quality ingredients is one of our top priorities. Here are some of the brands we implement:
Applegate farms
Mary’s Chicken
Rudi’s Bread
Udi’s
Chosen Foods
Cadia
Clover
Horizon
Annie’s
Black Forrest Bakery
Food prices keep climbing. We work to balance making our lunches affordable, paying our staff well and using the highest quality ingredients possible.
If you would like to know about specific ingredients, please shoot us an email and we will be happy to go over whatever you have questions about:
Talk about how we make payments. I have noticed you have a system similar to Starbucks where you reload your account.
THINK OF YOUR OKLA ACCOUNT LIKE A CHECKING ACCOUNT. If you deposit $100 in your account, the money will be deducted each day your lunch is delivered. So if you've selected a few lunches that are $11, on Monday your account will be $89, Tuesday it will be $78, etc.
Doing it this way makes last minute cancellations or additions possible without having to debit or credit your card for each small change.
What is the cut off time to order/cancel an order? What if I forget to order?
- You can order any meal you would like online up until MIDNIGHT the night before.
- Between midnight and 7:30 am you can still order online but the menu is limited to warm food only and there is a $4 surcharge.
- If you need to cancel your child’s lunch, go into your account and delete the order. You have until 7:30 am to do this and you will be fully refunded.
- Please DO NOT EMAIL US your last minute order, change or cancellation. You have the capacity to go into your account yourself.
- If it’s after 7:30 am and you forgot to order, you are welcome to email us your last minute order but there are no guarantees we will be able to fulfill it. And remember there is a $4 surcharge for this.
- Our kitchen operates so much better without last-minute changes but we understand things happen.
On that note, how far in advance do I need to order?
We love orders as far in advance as possible. But if you want to order weekly or even daily, it's up to you. Our menus are posted 2 months in advance. Just as long as your orders are placed before midnight the night before, you can order however you like!
Do you offer refunds?
Please don't ask us for a refund unless you really and truly could not use up the money in your account and your child is leaving the school. We are not a bank and it's very difficult to operate a business if someone deposits money in September, doesn't use it for 6 months, and then asks for it back in the spring because their child decided to bring their own lunch. Please only deposit money in your account if your child wants to order our lunches. We stand by what we do and care beyond comparison about the quality of our food but it's not for everyone. Some kiddos just want mom or dad's PB&J and that's ok!
Trying new food for lunch?
If you have a picky kiddo, we try our best (check out our BENTO BOXES or plain pasta butter) to accommodate but if you think your child is not going to want our chicken tenders that are made from scratch when they are used to eating frozen tenders, school lunch is probably not the place to experiment. Our chicken tenders are not "fancy" in any way, they are just not processed and there is definitely a taste difference between food made from scratch and food that has been processed. We hope your kids will come over to the real food side but experimenting for the first time with school lunch may not be the place to start.
How do I sign my school up?
Contact us [email protected]